Complaint

At IAM Sold, we are dedicated to providing our customers with an excellent customer experience, however, there can be times where things can go wrong and if it does, we want to help put it right as quickly as possible.

There are a number of ways to make contact with IAM Sold.

By Phone and Email
Our colleagues will listen to your complaint and use every endeavour to put it right straight away. Should the matter require more investigation, it will be escalated in line with our Complaint Handling Procedure.

Our Customer Service team is open Monday to Friday 9am to 5pm and can be contacted by emailing customerservices@iam-sold.co.uk or by calling 0191 6053 209.
Our Auction Teams are open Monday to Thursday 9am to 5:30pm, Friday 9am to 5pm, and Saturday 9am to 2pm and can be contacted on 0845 5193 126

Online
You can submit your complaint by completing the form below. A member of our Customer Services team will contact you the same day where possible, however requests received after 15:00 will be contacted the following working day.

All fields marked with an * are required. Please enter either a Contact Number or Email Address, so that we can get back to you. Please be advised that calls made to and from IAM Sold are recorded for training and monitoring purposes. Personal information submitted via this form will not be shared, rented or otherwise abused.
Interested in joining our team? Find out about our latest career opportunities!
The simplest way to keep up-to-date. Register your details to receive our email communications.