Complaint

At IAM Sold, we are dedicated to providing our customers with an excellent customer experience, however, there can be times where things can go wrong and if it does, we want to help put it right as quickly as possible.

There are a number of ways to make contact with IAM Sold.

By Phone and Email
Our colleagues will listen to your complaint and use every endeavour to put it right straight away. Should the matter require more investigation, it will be escalated in line with our Complaint Handling Procedure.

Our Customer Service team is open Monday to Friday 9am to 5pm and can be contacted by emailing customerservices@iam-sold.co.uk or by calling 0191 6053 209.
Our Auction Teams are open Monday to Thursday 9am to 5:30pm, Friday 9am to 5pm, and Saturday 9am to 2pm and can be contacted on 0845 5193 126

Online
You can submit your complaint by completing the form below. A member of our Customer Services team will contact you the same day where possible, however requests received after 15:00 will be contacted the following working day.

All fields marked with an * are required.
Please be aware that by submitting this form you are giving consent to IAM Sold Ltd employees to process your information for the purpose of looking into, and responding to your complaint. IAM Sold Ltd will never share your information with any other party, or use your information for marketing without your prior consent being obtained. Please be advised that all calls made to and from IAM Sold are recorded. Calls are recorded for training and monitoring purposes and may also be used for complaint resolution. Calls are stored securely in accordance with General Data Protection Regulation requirements.  
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