We’re required by law to verify your identity before we can proceed with the sale. Completing your ID checks promptly helps avoid delays and keeps your property moving towards market.

As soon as possible. The quicker we receive your completed paperwork and information, the sooner we can prepare your Auction Pack and get your property ready for marketing.

You’ll usually be contacted by your Auction Specialist within the first few days of your instruction. They’ll introduce themselves, explain the process and be your main point of contact throughout your auction journey.

Don’t worry. Let your Auction Specialist know and they’ll explain whether the document is essential, where it may be obtained from, or if an alternative solution is available.

In some circumstances, yes. For example, if you’re acting under Power of Attorney or dealing with a probate sale. Speak to your Auction Specialist who will guide you through the requirements.

Most properties move through this stage within a few days, depending on how quickly ID checks, paperwork and property information are completed and returned.

The best way to keep things moving is to complete your ID checks, return any requested information promptly and respond quickly if your Auction Specialist contacts you with questions.

We’ll move on to preparing your Auction Pack and marketing your property. Once everything is ready, your property can be launched to buyers and viewings can begin.